Any queries/concerns related to deliveries should be addressed to the support team (help@Decorbajar.com) within 24 hrs. of the product received by the customer.
Products can be returned within 7 days from the date of delivery in case of wrong products & wrong sizes.
Customer will arrange the reverse shipment , charges of reverse shipment will be given to the customer.
Payment refunds & return will be applicable only in case incorrect products are delivered.
Decorbajar will not charge for replacements if wrong products (incomplete sets/ incorrect style/wrong/damaged products) are received by the customer. ( Since most of our items are Handmade the Global Acceptance Standard for Size/color Variations i.e. maximum 2% ( +/-) be considered normal by the customer)
It is mandatory to send the photos of invoice & product to further the process in case a customer receives damaged products.
Exchanges:
Only size exchanges are allowed. Items can be exchanged for a similar size or a different size if wrong product is delivered.
Return Intimation:
You can Email Us athelp@Decorbajar.comwithin 7 days from date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.
All products sold on DECORBAJAR are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.
REFUND POLICY
The refund will be initiated within 4-8 working days of receiving the refund request and authorization of the refund.
The refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit depends on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
MODE OF REFUND
For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.
